Our Services

Whether you know what your desired solution is, or want to run a design thinking process with your teams to determine the best answer, The HX can help.

Our expertise in digital technology and human-centric approach means we can co-design products, business processes, and employee/customer experiences to meet evolving business expectations and requirements.

If your organisation has a new product, whether internal or external, to build and launch or is considering complex implementations, we offer tailored services from design through to delivery.

Our goal is to rally teams along the journey – it is important for consumers, employees, team members to feel informed and included throughout design, development and implementation phases. We design and facilitate projects that create alignment with business & product goals.

Using a variety of primary insight tools and methodologies, we can conduct thorough, carefully designed research to gauge sentiment and identify areas for improvement. We can then provide your organisation with tailored reports, experience strategies, business models, and project management frameworks for moving forward.

Meaningful change takes planning and tactical execution. We support organisations to engage with stakeholders, providing a framework of tools for internal teams to lean on as change carries forward. We work externally and also internally as an extension of teams to directly implement change management initiatives. This could use tools such as interactive boardroom session or an immersive space where groups can interact with custom materials to frame a specific issue. We also  create opportunities for end-users to thrive, having been directly involved in the design process.

A new approach requires concise communication, not only to inform but to enable and encourage your stakeholders – your community – to adapt quickly. We help organisations to actualise their communication potential, laying a roadmap for internal teams to take into the future. This offering is available for both training (user on-boarding for new systems) and strategy creation capacity.

Supporting your business and teams to adapt to digital transformation can increase the success of your transformations and generate greater innovation from within. We can design and execute engagements with your organisation that increase their comfort and familiarity with today’s technology solutions. Delivered as a part of a project or as a specific initiative to prepare your people for future business transformation and get your existing teams confident in living and working in a digital world.